Patient Care Coordinator

Job Posting: Patient Care Coordinator

Position:  Patient Care Coordinator
Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Location: Woodcliff Lake, NJ

Reports to:  Director of Care Coordination

A.           BASIC SUMMARY:

The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention.

B.           PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

1.           Client Onboarding

-                      Ensure all onboarding documentation is completed and admission agreements are signed before activating services.

2. Care Coordination and Staffing

-                      Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.

-                      Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.

-                      Recruit new caregivers as needed to ensure coverage and prevent open shifts.

-                      Collaborate with vendors and third-party service providers to meet client care needs.

3. Client Case Management

-                      Keep client records current with updated demographics, preferences, care plans, and incident tracking.

-                      Process authorization updates and adjust staffing accordingly.

-                      Manage discharges with proper documentation and within compliance timelines.

-                      Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.

-                      Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

C.           PHYSICAL REQUIREMENTS:

-                      Prolonged periods of sitting and computer use.

-                      Ability to manage and prioritize multiple tasks in a fast-paced environment.

-                      Occasional in-person meetings or field visits may be required.

D.           QUALIFICATIONS:

-                      Adaptable to a fast-changing, entrepreneurial environment.

-                      Strong organizational and time-management skills.

-                      Excellent communication skills—both verbal and written.

-                      Conflict resolution and problem-solving abilities.

-                      Proficiency in Microsoft Office and scheduling platforms.

E.           EDUCATION AND REQUIREMENTS:

-                      Previous experience in client services, healthcare coordination, or case management preferred.

-                      Familiarity with healthcare authorizations and staffing models is a plus.

-                      At least one year of experience in an office setting.