Patient Care Coordinator - Call Center

Overview:
The Patient Care Coordinator (PCC) serves as the primary point of contact for patients, providing exceptional customer service and working in our call center. This role involves scheduling appointments, processing referrals, and maintaining accurate patient records to ensure a smooth clinic experience.

This is a call center position located at our Central Business Office, hours are 8:30am-5pm.

Key Responsibilities:

• Schedule appointments using the Athena system, matching provider availability with patient preferences.
• Process inbound and outbound calls related to referrals and appointment scheduling.
• Verify and update patient information and maintain accurate records.
• Collaborate with medical staff to ensure efficient operations and patient care.
• Collect payments and assist with the overall clinic environment.

Qualifications:

• Strong customer service and communication skills.
• Experience with scheduling systems preferred.
• Ability to multitask in a fast-paced environment.

Education & experience: High school diploma or GED. Experience working in a medical practice is desired.

Special Skills/Equipment: Bilingual English/Spanish is a plus. Must provide proof of current driver’s license and auto insurance. Traveling may be required between clinics and admin offices.

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve and be self-motivated. Must have a commitment to excellence and high standards. Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills. Must have ability to multitask, manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Able to operate computer software with training. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Able to work independently with little or no supervision. Required to have the ability to deal effectively with a diversity of individuals at all organizational level and with external customers.

Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate office requirement, including computer and copier equipment. Must be able to sit or stand for long periods of time, with occasional walking. Ability to bend and lift up to 25 pounds. Hearing and vision required required.