Director of Emergency Services (ID# 637)

Director – Emergency Services (EMS)
(Mitigation, Mold, Asbestos)

Location: Baltimore, MD - Mid-Atlantic Region (Multi-State) Maryland, Washington D.C., Virginia, Delaware, and Pennsylvania.

Role Summary
The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.

Core Responsibilities
• Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution 
across all markets 
• Ensure jobs are completed on time, on budget, and according to company standards 
• Drive scheduling discipline to maximize productivity, utilization, and response time 
• Oversee equipment inventory, readiness, and deployment across all locations 
• Lead operations during CAT events, storms, and high-volume periods
• Partnering with HR to handle disciplinary or corrective action plans
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow 
• Identify operational inefficiencies and implement scalable process improvements 
• Build and develop a high-performing, accountable leadership team 
• Own hiring, onboarding, training, and ongoing development programs 
• Conduct performance annual reviews and establish clear expectations across all levels

 
• Own divisional P&L performance, including revenue, cost control, and margin 
• Drive initiatives that improve efficiency, capacity, and profitability 
• Participate in annual planning and 3–4 year strategic initiatives 
• Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication • Maintain safe, compliant, and scalable operations across all markets
• Maintain strong alignment with all departments including accounting teams 

Qualifications
• 7-8+ years of restoration experience, with a focus in mitigation operations 
• Proven leadership managing teams and a multi-location region
• Experience owning or influencing P&L performance 
• Strong understanding of job costing, scheduling, and operational efficiency 
• Ability to lead in fast-paced, detail-driven 24/7 environment
• Attention to detail with strong analytical and job auditing skills
• Strong communication, problem-solving and decision-making abilities
• IICRC certifications preferred (WRT, ASD, AMRT) in conjunction with OSHA 
guidelines
• Experience with DASH, Xactimate, or similar platforms 

Why "Our Client"
• A rapidly growing, multi-state restoration company 
• Opportunity to lead a core, revenue-driving division 
• Leadership team committed to developing people and promoting from within 
• A culture built on Family First, Communication, and Compassion 
• Investment in technology, systems, and scalable operations