Office Manager

Norwood, MA | Full-Time | Office-Based

 

Run the Office. Drive the Business.

 

An electrical home service company is looking for a highly organized, results-driven Office Manager to lead the day-to-day office operations of our growing service business. This role owns dispatch, customer experience, administrative workflows, and team performance — while building the scalable systems that drive efficiency and revenue.

 

If you thrive in a fast-paced environment, love creating order out of chaos, and take pride in running a tight operation, this role was made for you.

 

What You'll Do

• Oversee daily office operations including dispatch, scheduling, and workflow management

• Lead and develop the office team to deliver an outstanding customer experience

• Monitor KPIs and hold the team accountable to performance standards

• Build and refine systems and processes that improve efficiency and scalability

• Collaborate with field leadership on scheduling, logistics, and service delivery

• Handle escalated customer issues and ensure fast, professional resolution

• Manage administrative functions including reporting, payroll support, and communications

 

What We're Looking For

• 3+ years of operations or office management experience, preferably in a service business

• Strong leadership and team development skills

• Excellent organizational and multitasking ability

• Comfort with CRM and scheduling software

• Data-driven mindset with ability to track and act on metrics

• Professional communication skills and a customer-first attitude

 

What We Offer

• Competitive salary based on experience

• Full benefits package

• A leadership role with real authority and impact

• Growing company with room to advance

• Supportive ownership team that values operational excellence

 

Ready to Own It?

If you’re a sharp, driven operations professional ready to make an impact, apply today.

 

Equal Opportunity Employer. Veterans are encouraged to apply.