Part-Time Patient Experience Coordinator

Part-Time Patient Experience Coordinator — Medical Spa

Radiant Reflections | Hattiesburg, MS | 12–25 hours/week   Radiant Reflections is hiring two part-time Patient Experience Coordinators. This is more than a traditional receptionist role. We’re looking for polished, dependable, energetic team members who enjoy helping people, taking initiative, and contributing wherever needed in a busy medical spa.  

What You’ll Do

• Greet, check in/out, schedule and assist patients  
• Answer phones, texts and patient inquiries  
• Process payments and encourage rebooking  
• Educate patients about services, promotions and memberships  
• Follow up with new leads and inactive/overdue patients  
• Assist with before-and-after photos  
• Help prepare rooms, restock supplies and maintain an organized environment  
• Support retail sales, occasional social media and special events  
• Complete assigned PatientNOW tasks and assist the team wherever needed  

We're Looking for Someone Who Is

• Exceptionally reliable and punctual  
• Warm, polished and professional  
• Friendly and comfortable talking with patients  
• Comfortable recommending services, products and memberships  
• Organized and able to manage multiple priorities  
• Tech-savvy and a quick learner  
• Self-motivated and able to recognize what needs to be done without waiting to be asked  
• Flexible, coachable and team-oriented  
• Willing to help outside traditional front-desk duties when needed  

Previous medical spa experience is not required. Strong candidates may come from hospitality, retail, banking, medical/dental offices, customer service, sales, college programs, or the beauty industry.  

Schedule & Compensation

12–25 hours per week, with a combination of morning, afternoon/evening and occasional Saturday shifts.   Competitive hourly pay based on experience, plus opportunity for performance-based incentives.  

What Matters Most

We can teach our services and systems.   We can't teach reliability, initiative, kindness, professionalism or work ethic.   If you're someone who naturally asks, “What else can I help with?”, we'd love to meet you.