DISPATCHER

Position: Dispatcher

• Implement and maintain an effective dispatch system 

• Must have Automotive Service Experience

• Manages the workflow in the shop

• Coordinate and assign tickets to the technicians

• Ensure the shop is efficient and productive 

• Communicate between technicians, service advisors and management 

• Ensuring completed repairs meet quality standards and perform road test on all vehicles 

• Monitor the progress of repairs, update job status, and proactively communicate any delays or issues

• Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run

•  Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

• Maintains high customer satisfaction ratings.

• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

• Maintains a clean work area.

• Other duties assigned