Finnish Consumer Protection Customer Expert - Athens - Full-time

Are you passionate about helping people and creating exceptional customer experiences? Join our client's team dedicated to Consumer Protection Customer Experts and become a trusted point of contact for customers needing support with the devices they rely on every day.

Your Role

• Engage with customers via chat and phone, providing exceptional service.
• Assist customers with device protection plans, claims, repairs, replacements, and related services.
• Deliver exceptional customer experiences, particularly when customers are dealing with unexpected or urgent situations.
• Build customer trust by following all relevant regulations, policies, procedures, and quality standards.
• Participate in ongoing training to continuously develop your product, service, and regulatory knowledge.

Requirements

• Native Finnish speaker.
• Fluency in English.
• Excellent communication & soft skills, as well as problem-solving abilities.
• Basic technical knowledge and enthusiasm for technology and imaging.
• Familiarity with regulatory environments and data protection principles, including GDPR, is an advantage.
• Ability to relocate to Greece.
• EU Passport holder.

Benefits

• Competitive salary (14 salaries per year).
• Monthly performance bonuses.
• Relocation package covered.
• Private Health Insurance
• State of the art premises, providing a great working environment with relaxing break areas
• Comprehensive training with certified instructors.
• Career growth opportunities within a global brand.
• Free online Greek language courses.