Customer Service Representative - State Farm Agent Team Member

Benefits:

• Hiring bonus
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2020 and currently lead a team of two. My journey with State Farm started early—when I was 16, my mother worked as a team member, and I began helping in the office as an office assistant. While I was in college, she opened her own agency, and after graduate school I joined her team, gaining valuable experience before eventually opening my own office.

I attended Virginia Tech and am very close with my extended family. Outside of work, I enjoy playing pickleball, board games, throwing a frisbee, traveling, and spending time with family and friends. I stay involved in the community by sponsoring local events and supporting animal rescue programs. Building strong community relationships and giving back are important values for our agency.

Our agency offers a hiring bonus, flexibility, and a strong commitment to work-life balance. I place a high priority on my team’s mental health and overall quality of life because I believe people do their best work when they feel supported both professionally and personally.

Our culture is built on trust, accountability, and consistency. I’m not a micromanager, so I’m looking for someone who takes initiative, works hard, and can be counted on to follow through. The ideal candidate is coachable, receptive to feedback, and motivated to continue improving. If you’re looking for a supportive environment where you’ll have the freedom to grow and make an impact, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Carlos Clovek - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.