Director of Housekeeping

Job Title:        Director of Housekeeping                                                              

Department:   Rooms

Reports To:    General Manager                                                            

Status:             Full-Time, Year-round, Salaried

Salary:            $105,000 to $115,000                                                  

Location:        Gurney’s Resort & Seawater Spa, Montauk, NY

Housing:         Shared Rental Housing Available

Benefits:          Medical/Dental/Vision/401k/Life/Pet                     

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The Director of Housekeeping is responsible for overseeing department operations at Gurney's Montauk, ensuring that all guest rooms, public areas, and laundry services are maintained to the highest standards. This role involves managing, training, and leading a team of supervisors, room attendants, and support staff, while also overseeing departmental budgets, training programs, and inventory control. The ideal candidate should have extensive experience in luxury hospitality, excellent leadership skills, and a passion for maintaining elevated service quality.

Key Responsibilities:

• Oversee and manage the entire housekeeping operation, including guest rooms, public spaces, and laundry services.
• Lead, train, and mentor the housekeeping team, including supervisors, room attendants, and support staff, to maintain high service and cleanliness standards.
• Develop and implement efficient cleaning and maintenance schedules to ensure smooth daily operations.
• Monitor and maintain inventory levels of cleaning supplies, linens, and guest amenities, ensuring cost-effective usage and proper stock levels.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.
• Coordinate with maintenance and other departments to address and resolve issues, such as repairs and service requests, in a timely manner.
• Manage departmental budgets, control expenses, and track performance metrics to ensure efficient operations.
• Provide and enforce PPE, safety, and sanitation standards for the team.
• Address and resolve guest complaints and issues related to housekeeping, ensuring prompt and effective solutions.
• Develop and update standard operating procedures (SOPs) to enhance efficiency and service quality.
• Participate in the hiring, onboarding, and training of housekeeping staff, ensuring a well-trained and m