VP of Property Operations

Job Description

A well-established residential property management firm is seeking a seasoned executive leader to oversee the operations of a large-scale portfolio in New York, totaling over 1,100 apartments. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and has deep expertise in compliance, legal requirements, property operations, and team leadership.

Responsibilities:

• Oversee all aspects of residential property operations, ensuring compliance with New York City and State regulations, tax abatements, and legal procedures.
• Lead, mentor, and manage a diverse team, including 3 property managers, 8 office staff (management & accounting), and multiple building superintendents.
• Implement systems and processes (RentManager or alternative platforms) to streamline operations, reduce errors, and enhance automation.
• Ensure timely and accurate completion of compliance filings, tax abatements, lease documentation, and tenant communications.
• Monitor and enforce performance standards for both office staff and field personnel.
• Collaborate with accounting to ensure accurate financial reporting, collections, and expense management.
• Develop and maintain operational policies and procedures to prevent errors and mitigate risks.
• Drive continuous improvement initiatives across the organization, fostering a culture of accountability and operational excellence.

Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, or related field (MBA or advanced degree preferred).
• 10+ years of progressive leadership experience in property management, real estate operations, or related field.
• Strong knowledge of New York residential property compliance, legal procedures, and tax abatements.
• Proven ability to oversee large teams across office and field operations.
• Experience implementing operational systems and driving process automation (RentManager or similar platforms).
• Exceptional organizational skills with a strong attention to detail—able to identify and prevent costly errors.
• Strategic thinker with excellent problem-solving and decision-making abilities.
• Strong interpersonal and communication skills to effectively lead teams and engage with stakeholders.