Customer Service Manager
•Today
| Estimated Pay info | Based on similar jobs in your market$33 per hour |
|---|---|
| Hours | Full-time |
| Location | Chino, California |
About this job
Job Description
Job Description
Position Summary:
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
Key Responsibilities:
- Handle escalated customer issues and resolve conflicts professionally
- Design and implement customer service policies, procedures, and standards
- Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance customer experience
- Maintain a deep understanding of products/services to effectively support the team and customers
- Identify areas for improvement and drive continuous improvement initiatives
- Maintain customer data in SAP, including pricing
Qualifications:
- Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
- 3–5 years of experience in customer service, with at least 2 years in a leadership role
- Strong leadership, coaching, and team-building skills
- Excellent communication and conflict resolution skills
Preferred Qualifications:
- SAP Experience a plus
- Hubspot experience a plus
What We Offer:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
Salary range $80,000-$85,000
Nearby locations
Nearby Job Titles
Truck Driver Jobs Radiologic Technologist Jobs Fast Food Preparation Worker Jobs Nursing Assistant Jobs Retail Salesperson JobsNearby Locations
Riverside, CA Jobs Anaheim, CA Jobs Ontario, CA Jobs Corona, CA Jobs California JobsNearby Companies
U.S. Navy Jobs Care.com Jobs C.R. England Jobs Intuit Jobs Free Cash by Almedia JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1293302279 Posted: 2026-09-28 Job Title: Customer Service Manager
Your Privacy Choices