Contact Center Representative
•Today
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | Reston, Virginia |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$20.00
$56.8
$95.4
About this job
Job Description
Job Description
Why You Want to Work Here:
Join a mission-driven financial institution where the contact center serves as a launchpad for long-term career growth. Many team leaders and branch managers began in this very role. If you're looking to build your career in customer service or banking, this is a fantastic entry point with clear upward mobility. The team offers strong mentorship, performance incentives, and a supportive environment for learning.
Responsibilities: - Serve as a point of contact for member inquiries via phone, email, and online tickets
- Make outbound calls to follow up on documentation or support requests (approx. 20 calls/day)
- Troubleshoot account issues and escalate when appropriate
- Maintain and update accurate member records and process service requests
- Cross-sell financial products and services when appropriate
- Perform administrative tasks including data entry, scanning, and general support
- Comply with all financial, regulatory, and security standards
- 1–3 years of experience in customer service, administrative support, or a call center environment
- Previous experience in banking, credit unions, or financial services is a plus
- Must be detail-oriented, organized, and able to multitask efficiently
- Strong communication skills and a willingness to make product recommendations
- Must be comfortable working with numbers and able to pass a credit and background check
- High school diploma or equivalent required
- Ability to pass a series of assessments including typing, computer literacy, and aptitude tests
Full-time, Onsite
$20hr
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