Housekeeping Supervisor

Housekeeping Supervisor

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experiences that make people’ lives better!

As an integral part of the Housekeeping Leadership Team, a Housekeeping Supervisor will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Duties to include, but not limited to;

Job Description

• Interpret, administer, and promote all departmental policies, procedures, and established standards.

• Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.

• Monitor & follow-up on work orders and submit them to Engineering according to hotel procedures

• Conduct pre-shift meetings

• Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms

• Make recommendations and follow through on disciplinary action for assigned staff

• Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.

• Provide exceptional guest service for all requests by responding in a timely manner

• Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee

• Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards

• Assist in conducting monthly and quarterly Housekeeping department inventories

• Assist in maintaining required par level of all linen and guest supplies

• Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies

• Monitor out-of-order, out-of-service, discrepant, and showrooms daily

• Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.

• Participate in department meetings and quality check inspections

• Make sure floor storage areas and closets are kept in an orderly and clean fashion

• Handle/manage all lost and found items according to procedure

• Perform other reasonably assigned tasks

• Be a mentor, guide, trainer and champion for all Housekeeping team members

Requirements

• Local candidates only

• U.S. Citizenship/Work Authorization required

• 2 years of Housekeeping Supervisory experience in a luxury hotel preferred

• Be able to lift 50 pounds without restrictions

• Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service

• Knowledge of operational controls, budgeting, forecasting, and scheduling

• Strong oral and written communication skills

• Ability to train and develop team members

• Excellent organizational skills.

• Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor 

• Working knowledge of Time & Attendance software

• Spanish speaking preferred, other languages very helpful

• Be able to speak, write and understand the primary language of the workplace

• Bi-lingual/Fluency in Spanish very helpful

Job Type: Full-time

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance