WARRANTY COORDINATOR

Position Title: Warranty Coordinator Location: Charlotte, NC 

Department: Warranty Position Type: Non-Exempt / Full-time

 

This position is responsible for the coordination of multiple construction warranty/repair projects, to provide administrative support for service technicians, branch team and provide quality customer service to builders and homeowners.Essential Job Functions

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed. 
• Respond to incoming warranty requests per standard procedures. 
• This may include, but not limited to, troubleshooting construction related issues, explaining details of the warranty provided to customers, communicating expectations to the customers, and coordinating schedules of parties involved.
• Schedule all repair jobs.
• Maintain documentation of all warranty related communications.
• Provide accurate and timely information to Branch Manager and Warranty Manager on progress and scope of warranty work.
• Work in a high performing team environment.
• Cross train team members on job duties ensuring the responsibility of the department is covered at all times. Training to include writing orders, understand builder/home owner requirement for scope of work and coordination of schedule with branch.
• Other administrative duties as assigned.

Required Skills and Qualifications

• Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.
• Proficiency in Oracle, JD Edwards, SAP, and/or PeopleSoft a plus.
• Ability to interface with business partners and across departments.
• Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
• Ability to multi-task.

Education and Experience

• High school diploma or equivalent.
• 3+ years of general office experience. 
• Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

Other Requirements

• The employee frequently is required to stand, walk, sit, and use hands to operate a computer keyboard.
• The employee is occasionally required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. 5. Travel required: negligible

Featured BenefitsMedical, Vision, and Dental insurance. Life and Disability Plans available, 401(k) Plan. Competitive PTO.EOE – Classic Floors Ferrazzano is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any offer of employment is contingent upon pre-employment drug screen and criminal background check.