Inside Sales Associate

Job Title

In-House Salesperson / Inside Sales Representative

Job Summary

The In-House Salesperson is responsible for identifying potential customers, promoting products or services, closing sales, and maintaining strong customer relationships. This role focuses on achieving sales targets while providing excellent customer service and supporting the company's revenue goals.

Key Responsibilities

• Contact prospective and existing customers by phone, email, or video calls.
• Understand customer needs and recommend appropriate products or services.
• Prepare and present quotations, proposals, and pricing.
• Follow up on leads and inquiries promptly.
• Close sales and process customer orders.
• Maintain accurate customer records in the company's CRM system.
• Build long-term relationships with customers to encourage repeat business.
• Meet or exceed monthly and quarterly sales targets.
• Coordinate with marketing, customer service, and operations teams.
• Handle customer questions, concerns, and complaints professionally.
• Stay informed about company products, promotions, and industry trends.

Qualifications

• High school diploma or equivalent (associate's or bachelor's degree preferred).
• Previous experience in sales, customer service, or a related field is an advantage.
• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities.
• Comfortable using CRM software and Microsoft Office or Google Workspace.
• Strong organizational and time-management skills.
• Self-motivated with a results-driven attitude.

Skills

• Sales and negotiation
• Customer relationship management
• Communication
• Problem-solving
• Active listening
• Time management
• Computer proficiency
• Teamwork

Performance Metrics

• Sales revenue generated
• Number of new customers acquired
• Conversion rate
• Customer retention
• Customer satisfaction
• Achievement of sales quotas

Work Environment

• Office-based
• Standard business hours, with occasional evenings or weekends depending on business needs
• Frequent phone, email, and online communication with customers

President Container Group is a leading independent corrugated manufacturer delivering high-performance packaging solutions to customers nationwide. With over 500 employees and continued growth, we are committed to investing in our people, operations, and long-term success. Our environment is fast-paced, collaborative, and driven by a strong focus on quality, safety, and continuous improvement. We are seeking professionals who are hands-on, solutions-oriented, and eager to contribute to a growing organization where they can make a meaningful impact.