Automotive Service Manager

Busy new-car dealership in Western Massachusetts is looking for a proactive Automotive Service Manager to help take their service department to the next level. This is a great opportunity for a hands-on Service Manager who is process-driven and consistently strives to better their department day in and day out. The department is not broken, but there is a ton of growth opportunity and increasing customer demand that is not being captured which is why the dealer is looking to make a change. It’s important that the Service Manager hired brings the energy, sets the vision, and knows how to execute.

The successful candidate will be a hands-on, process-driven leader with a true coaching mentality. This is not a role for someone who manages from the back office. The Service Manager hired will be visible throughout the department—working with advisors on the service drive, interacting with customers, supporting technicians in the shop, and leading by example every day. Likewise, it’s important that this person knows how to recruit and retain talent for long-term success.

This is an excellent long-term opportunity with a busy store, strong brand, and reputable dealer that is committed to long-term success. The position will report directly to the General Manager who is supportive of growing the business.

Responsibilities

• Oversee the daily operations and performance of the dealership’s service department
• Coach, train, and develop service advisors to improve sales, processes, and customer service
• Establish consistent processes for scheduling, write-ups, dispatch, inspections, approvals and repair-order completion.
• Monitor department KPIs, including labor sales, gross profit, effective labor rate, hours per repair order, technician productivity and customer-pay growth.
• Prepare and manage departmental forecasts, budgets and expense controls.
• Increase shop capacity, technician efficiency and overall service profitability.
• Ensure appointments, workflow and staffing are properly managed to meet customer demand.
• Maintain strong CSI and resolve escalated customer concerns.
• Ensure accurate repair orders, warranty documentation and timely claim submission.
• Monitor open repair orders, work in progress and aging warranty or customer-pay claims.
• Maintain compliance with manufacturer requirements, dealership policies and applicable regulations.
• Maintain an active presence on the service drive and regularly interact with customers
• Work closely with technicians to support productivity, workflow, and accountability
• Identify missed opportunities and implement processes to increase service revenue and profitability
• Recruit and retain qualified technicians and other service personnel
• Ensure technicians complete required training and continue earning manufacturer certifications
• Establish clear expectations and hold the team accountable to consistent standards
• Bring energy, motivation, and urgency to the department each day
• Ensure CSI is in the green
• Maintain compliance with manufacturer requirements, dealership policies and applicable regulations.
• Maintain a safe, organized and professional service department.
• Report department results, challenges and growth plans to the General Manager

Qualifications

• Proven experience as a Service Manager at a new-car dealership
• Proactive, hands-on leadership style
• Strong coaching, training, and employee-development skills
• Process-driven with a focus on accountability and continuous improvement
• Successful track record of recruiting and retaining dealership talent
• Strong customer-service and communication skills
• Ability to identify opportunities and follow through with effective execution

Compensation

• Competitive compensation package with earnings in the $150,000 – $200,000+ range based on performance.
• Comprehensive benefits package
• 5 day work week
• 2 weeks PTO to start
  
  *all applications will be kept confidential and ASG will never contact your current employer*

At Automotive Search Group, we understand that finding the right role in the automotive industry can be a challenging journey. Since 1996, we have been exclusively dedicated to automotive recruiting, helping candidates like you connect with the best opportunities in the dealership sector.

Our team is composed of industry experts who are not only well-versed in automotive trends but also possess a deep understanding of what it takes for a dealership to thrive. We prioritize confidentiality and take your privacy extremely seriously. Rest assured, your job search will remain fully confidential with us, allowing you to explore new career paths without any concern.

Automotive recruiting isn’t just a service we provide; it’s our passion and the core of our business. We are committed to supporting you every step of the way in finding the perfect fit for your skills and aspirations. Let us help you take the next step in your automotive career while ensuring your confidentiality is our top priority.