DECK SUPERVISORS

SUMMARY STATEMENT

Under direct supervision of the Site Supervisor, the Deck Supervisor will oversee all activities occurring in and around the pool and the Hubbard Family Swim School (HFSS) facility related to customer service, swim instruction, pool maintenance, and safety. The Deck Supervisor works with swim instructors and is immediately responsible for the children’s safety. Ensures all instructors foster a welcoming environment, create a dynamic swim experience for each swimmer, and that level skills are achieved in a timely manner. The Deck Supervisor is committed to fulfilling all HFSS duties with ethical conduct, individual initiative, and responsive service. Responsible for solving problems swiftly and effectively with courtesy, tact, and sound judgment. This position requires leadership, organization, progressive decision-making, and personal responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This is a generalized job description. It defines the general character and scope of responsibilities. It is not intended to describe and does not necessarily list every duty for a given position.

1. Perform duties in a manner that exemplifies HFSS’s Core Values – Everyone is Family, Do Small Things With Great Love, Whatever It Takes, and Embrace Learning. Display these qualities in daily life, and teach staff to do the same.

2. Know, understand, enforce, and follow all HFSS policies, rules, regulations, safety guidelines, and emergency procedures associated with swim lessons. This includes being responsible for all swimmers’ safety and their whereabouts at all times.

3. Have comprehensive knowledge and understanding of HFSS Core Values, teacher standards, programs, systems, levels, skills, progress reports, lesson techniques, regulations, and procedures.

4. Demonstrate commitment to customers, swimmers, and staff through professional presentation, initiative, enthusiasm, personal attention, follow-through, detail orientation, and flexibility.

5. Greet swimmers, parents, and staff warmly; develop positive relationships to create raving fans and loyalty.

6. Continuously educate customers and staff on company information, including new and existing programs and policies.

7. Communicate professionally and patiently with parents regarding their child’s swimming experience, including any difficulties and/or concerns, using the customer's name when possible. Document inquiries/responses in the customer account when applicable and/or escalate issues to the Site Supervisor.

8. Proactively work with the Site Supervisor to swiftly and effectively identify and resolve issues regarding staff, facility, customers, and swimmers. Clarify issues, research answers and/or alternative solutions, and implement solutions in a timely manner with good results.

9. Oversee operation of the pool, pool deck, equipment/pump rooms, staff room, and showers ensuring facilities are kept clean, organized, free of litter, and safe.

10. Monitor pool equipment and perform chemical tests to ensure water quality and record data.

11. Communicate daily with the Site Supervisor regarding any staff, customer, equipment, and/or facility issues.

12. Communicate with the front desk, parents, teachers, and students regarding lane, level, or teacher changes.

13. Manage the swim instructors working on their respective shifts, including their work allocation, training, and problem resolution. Evaluate performance and make recommendations for personnel actions. Motivate employees to achieve peak productivity and performance.

14. Ensure all swim instructors maintain a high level of customer service and follow all company core values and procedures.

15. Ensure classes are organized effectively and are running appropriately.

16. Observe and monitor students’ abilities, making recommendations for advancement and placement, ensuring swimmers achieve level skills in a timely manner.

17. Learn and refer to swimmers by name.

18. Continuously learn and move steadily and consistently toward ‘expert status’ in specific job duties.

19. Be aware at all times that you are a “role model” to all customers, swimmers, and staff. Set a positive example in conversation, personal habits, and attitude.

20. Perform miscellaneous job-related duties, including but not limited to teaching swim lessons, training/monitoring teacher performance, and maintaining student evaluations and operational records.

21. Assist with opening and/or closing the facility, ensuring all safety procedures and appropriate checklists are followed.

22. Attend staff meetings and training as scheduled.

23. Be flexible with schedule and willing to help coworkers, including substituting.

ORGANIZATIONAL RELATIONSHIPS

Directly manages the work of Swim Instructors. Internally works regularly with Front Desk, Site Supervisor, and General Manager. Works externally with students and parents.

MINIMUM JOB REQUIREMENTS

High school degree with a minimum of 1 year job-related experience as a HFSS Swim Instructor. Must be able to work flexible hours with evening and weekend work required. Minimum 1 year commitment to HFSS. Emotional maturity. Enjoyment of water. Personal acceptance of the 4 core values of HFSS. Upon hire, current CPR/AED/FIRST AID and lifesaving/guard certification required.

KNOWLEDGE, SKILLS, and ABILITIES REQUIRED

Skills you must have because we cannot teach them to you:

• Warmth and Humor: The ability to draw customers in from first contact and make them feel like they WANT to become a part of the Hubbard Family. The ability to make customers and staff laugh and feel welcome. Demonstrate a passion for excellence.

• Communication: The ability to communicate clearly and professionally both verbally and in writing. Professionally and patiently handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

  • Verbal Communication: The ability to quickly assess the needs and communication style of the customer/child and speak to them in their "language." The ability to make every customer believe they are the most important customer Hubbard has and that their issue or concern is of utmost importance.

• Problem Solving: The ability to look beyond the obvious and investigate to determine what things at a micro level need to be addressed, fixed, changed, or enhanced. This includes analyzing information and quickly drawing reasonable conclusions and finding solutions to resolve basic problems with ease and minimal guidance from management. Continuously evaluate and identify opportunities to drive system improvements and recommend changes to existing methods and systems to increase accuracy, efficiency, and responsiveness that positively impact the customer’s/child’s experience.

• Accountability: The ability to accept responsibility for what is yours, whether it is a heroic win or a mistake. The determination to find solutions rather than pointing blame at others. The ability to accept constructive feedback for improvement and positive feedback for recognition. Handles issues in the best interest of both customer and company.