AI Server Repair Supervisor

Summary

3 Direct Hire positions available for AI Server Repair Supervisors who can accomplish and strive to exceed the objectives of the repair depot for repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate.  Develop processes based on customer’s requirement to achieve the service level agreement (SLA).  Prepare standard operation procedures and work instructions by following ISO 9001-2008 format.  Perform continuous internal process improvement to increase customer satisfaction and productivity.

Essential Duties and Responsibilities. 

Data Analysis/Communication/Issue Resolution- Prevention:                                                                                           

• Supervise a team of repair technicians.  Review and evaluate daily KPI and customer SLA requirements.
• Present corrective and preventive actions to maintain superior service quality and continuous improvement.
• Complete all projects assigned by Managers within the required timeframe.
• Recruit qualified repair technicians and set up adequate training based on approved work instructions.  In addition, monitor individual process execution after training.
• Conduct periodic inventory audits for the department repair center and reconcile physical counts.
• Maintain and develop record keeping procedures.  Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards.
• Aids department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations.
• Aids other department supervisors to ensure smooth inter-department processes and procedures.
• Ensuring daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly.
• Must be flexible with working hours and be available to work during other assigned events.
• Assist in maintaining great teamwork and high moral environment.

Warehouse Efficiencies – Cost Reduction:                                                                                                        

• Implement warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.
• Build and maintain a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Team Leadership:                                                                                                                                               

• Responsible for maintaining a positive work environment while supporting the company’s culture.                       
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Manages inventory and allocation to flow through the warehouse in the most cost efficient and productive manner.

Supervisory Responsibilities:

• Hire and train new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Qualifications

Education and/or Experience.

• Minimum of 2 to 3 years of RECENT work-related supervision experience in the Server repair industry.
• Must be fluent speaking & writing English. Spanish speaking is a plus.

Essential Skills:

• Requires excellent communication skills and a professional attitude in dealing directly with customers.
• Needs ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word.
• Ability to work independently with minimal supervision.
• Lean manufacturing - 5S procedures experience is a plus.
• Must have excellent verbal and written communication skills.
• Must be detailed oriented.
• Requires strong leadership and team building skills.
• Required ability to adapt to new processes and/or be flexible to changing tasks/assignments.