Pharmacy Technician Trainee

Community Pharmacy, a Pharmacy Innovations company, is seeking a Licensed Pharmacy Technician to join our Denton team.  In this role you will support our front-end team assisting with customers, both in person and over the phone/via the portal, performing a myriad of duties from data entry to prescription checking, in-person delivery and shipping.  This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while maintaining a positive attitude. Ultimately, your efforts will help enhance the overall customer experience and support the company’s reputation for excellent service.

Key Responsibilities:

Processing & Customer Service

• Deliver exceptional customer service by actively listening to customer concerns, responding with empathy, and ensuring all inquiries are addressed with professionalism and care.
• Accurately process, fill, and dispense prescriptions by reviewing original orders and pharmacy documentation in compliance with company policy and regulatory standards.
• Maintain comprehensive and confidential records of all customer interactions, including inquiries, prescription issues, complaints, and resolutions.
• Proactively identify and escalate complex concerns to pharmacists or appropriate departments to ensure timely and accurate follow-through.
• Support patient retention by creating a positive and helpful experience, following up on open issues, and confirming that patient needs are met consistently.
• Process payments, managing billing tasks, providing support for account updates, and claim submission.
• Foster a compassionate, respectful, and efficient environment to ensure each patient feels valued, safe, and supported in their healthcare journey.
• Communicate effectively and confidentially with patients through our secure messaging portal to address questions, confirm order statuses, and relay follow-up information.

Minimum Qualifications:

• High school diploma or equivalent.
• Texas Pharmacy Technician license (required)
• Compounding Lab Experienced - sterile or non-sterile (highly preferred)
• Basic computer skills
• Excellent verbal and written communication skills.
• Regular and predictable attendance

 Physical Demands:

• Be mobile and remain upright for extended periods of time
• Lift, scan, and bag items
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
• Move fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items
• Control precision; quickly adjust machines to exact positions
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Able to receive detailed information through oral communication

We offer:

• Competitive salaries 
• Medical, Dental, Vision Insurance
• Term Life, Voluntary Life, Short and Long-Term Disability Insurance
• 401(k) plan with Company Match
• Paid Time Off and Holiday Pay