Customer Service Coordinator

Program Description:

The Customer Service Coordinator serves as the primary point of contact for customers, ensuring a high level of service and satisfaction. This role supports order management, customer inquiries, product information requests, and coordination with manufacturing, logistics, and sales teams to ensure timely and accurate order fulfillment.

Supervisory Responsibilities:

None

Essential Job Functions:

Essential job functions represent the fundamental job duties and accountabilities of the employment position the individual holding the position must be capable of performing. Persons with disabilities can perform these with or without reasonable accommodations. The Director or his/her designee may assign other duties and accountabilities limited to those consistent with the applicable scope of the appropriate professional job function.

• Process customer orders accurately and efficiently through the ERP system.
• Respond to customer inquiries regarding products, pricing, availability, order status, and delivery schedules.
• Maintain strong relationships with customers through professional communication and problem resolution.
• Coordinate with production, warehouse, shipping, and sales departments to ensure customer requirements are met.
• Track and monitor order progress from entry through delivery.
• Resolve customer complaints, returns, shortages, and shipping discrepancies in a timely manner.
• Prepare and maintain customer records, documentation, and correspondence.
• Generate quotes and assist with pricing inquiries.
• Support inventory inquiries and provide customers with lead times and product availability.
• Process credit requests, returns, and replacements according to company policies.
• Assist with special projects and administrative duties as assigned.

Key Performance Expectations

• Order accuracy and processing efficiency.
• Customer satisfaction and responsiveness.
• Timely resolution of customer issues.
• Effective communication and collaboration with internal departments.
• Maintenance of accurate records and documentation.

Position Specifications

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education & Experience

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum 2 years of customer service experience, preferably in a manufacturing, industrial, or distribution environment.
• Demonstrated ability to cold call, prospect, and generate new business opportunities.
• Proficiency with CRM systems and Microsoft Office applications.
• Self-motivated, highly responsive, and able to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, or similar) preferred.

Skills & Competencies

• Ability to quickly assess customer needs and direct opportunities to the appropriate internal resources.
• Excellent communication, organizational, and follow-up skills.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong problem-solving and customer relationship skills.
• Detail-oriented with a high level of accuracy.
• Ability to work independently and as part of a team.

Working Conditions

• Office-based environment within a manufacturing facility.
• Regular interaction with customers, sales personnel, production teams, and logistics providers.
• Standard business hours with occasional overtime as needed.

Compensation & Benefits

• Competitive salary based on experience.
• Medical, dental,vision and life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an Equal Opportunity Employer.

Atmos-Tech Industries is a full-service manufacturer of controlled environments and cleanroom products - in-house design, production, and testing from our headquarters in Ocean, New Jersey.
Founded in 1971, over 50 years of custom cleanroom engineering for demanding, regulated industries.