Dispatcher-HVAC/Plumbing

We are seeking a Service Dispatcher who thrives in a fast-paced environment and can effectively coordinate technicians, manage schedules, and ensure excellent customer service. This role is critical to keeping our field operations running efficiently and profitably.

Responsibilities:

• Coordinate and dispatch technicians for service calls and projects
• Optimize schedules to maximize efficiency and minimize downtime
• Handle emergency and same-day service requests
• Act as the central point of contact between customers, technicians, and supervisors
• Provide real-time updates on job status and technician arrival times
• Escalate urgent issues as needed
• Create and manage jobs using Service Titan (or similar system)
• Ensure all job details are accurate and up to date
• Quote jobs
• Track job progress from dispatch to completion
• Review technician notes for: Clear job summaries, Materials used , Labor details and required photos, Flag and correct incomplete work orders

Requirements:

• 2+ years of dispatching experience (HVAC, plumbing, or service industry preferred)
• Experience with Service Titan strongly preferred
• Quoting experience
• Strong multitasking and organizational skills
• Excellent communication (phone, email, internal coordination), Communicate effectively with technicians, supervisors, and customers throughout the day, maintain professionalism and urgency in a fast-paced service environment
• Detail-oriented and process-driven, ability to manage and coordinate multiple technicians and job schedules simultaneously, reliable, punctual, and able to handle high-volume call and dispatch environments
• Monitor job progress and adjust schedules based on urgency, delays, and customer needs, ensure all work orders are complete, accurate, and ready for billing (materials, notes, photos when required)
• Team-oriented mindset with a willingness to support operations and field staff

Job Type: Full-time & On-Call

Salary: $22.00-$30.00

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Vacation Pay
• Sick Pay
• Holiday Pay
• Bonus