Aerospace Customer Success / Account Manager

Located in Cincinnati, OH

Salary: $65k-$80k

Aerospace Customer Success / Account Manager

Location: Cincinnati, OH

Compensation: $65k-$80k

Requirements

• Bachelor's degree or 5+ years of relevant experience in customer service, account management, sales operations, order management, supply chain, manufacturing, or a related field.
• Advanced Microsoft Excel skills and strong proficiency with Microsoft Office.
• Experience working with an ERP or comparable business system.
• Strong written and verbal communication skills with the ability to build professional customer relationships.
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities, deadlines, and customer requests while maintaining accuracy.
• Demonstrated ownership, initiative, follow-through, and ability to work independently.
• Aerospace, aviation, manufacturing, tooling, technical industry, quoting, order management, or international customer experience is preferred.

Responsibilities

• Serve as the primary day-to-day contact for assigned customer accounts and maintain strong professional relationships.
• Review and process customer RFQs, including drawings, specifications, quality requirements, terms, historical pricing, and costs.
• Coordinate with Engineering, Quality, Purchasing, Operations, Logistics, Finance, and Sales to obtain pricing, technical information, approvals, and lead times.
• Prepare accurate customer quotations and maintain pricing and quote activity within the ERP system.
• Review purchase orders against quotations, resolve discrepancies, enter sales orders, and issue order acknowledgements.
• Monitor orders through fulfillment and proactively communicate schedule changes, delivery risks, and potential delays.
• Respond to customer inquiries regarding quotes, orders, invoices, products, technical questions, delivery status, and service needs.
• Own customer issues through resolution, including technical concerns, product damage, missing parts, warranty requests, documentation issues, and opportunities for process improvement.

#SRGDH

Express Office: Cincinnati (Northwest)

1375 Kemper Meadow Drive

Suite A

Cincinnati, OH 45240