Benefit Specialist

Title: Benefit Specialist – Benefit Services Bureau – Benefit Initiation

Duration: 10/05/2026 - more than 12 Months

Work Hours: 40 hours/week

Location: 4822 Madison Yards Way, Madison, WI 53705

Position: Remote

Note:

***Depending on the candidate’s preference and business need, remote work is available. However, presence in the office will be required for in office work and team meetings (usually no more than three times a month unless business needs require it). Only accepting candidates that are current WI residents. ***

Job Description:

As a Benefit Specialist, you will support operational staff and managers in member and/or employer services related to the administration of ETF’s public employee benefit programs. You will need to learn complex benefit program requirements for eligibility, enrollment, benefit application and distribution processes. You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes. You will need to provide complex information in easy-to-understand formats for various audiences. Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions. At times, you may be assigned daily operational tasks such as processing Health, Life, Vision, and Dental Insurance including Medicare. This position will also include communicating with members on the phone and by sending email and/or letters.

Qualifications:

Minimally qualified candidates will have experience with the following items:

• Attention to detail
• Adaptability
• Ability to work with large data sets
• Ability to understand and communicate complex data and information.
• Critical and analytical thinking for effective problem-solving
• Working collaboratively with different teams.
• Customer service principles and practices
• Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures
• Capacity to learn new tools, systems, applications, and ability guide and instruct others in using
• Sound time management and ability to manage multiple concurrent assignments
• Obtain relevant information without disclosing confidential information.
• Ability to interact positively with a variety of persons at different levels
• Excellent written, oral, and interpersonal skills

What we are looking for:

We are looking for reliable and energetic individuals who share the passion for our mission. Strong candidates will be ready to learn and bring the flexibility for stepping in to help in whatever different areas of operations and our modernization journey are needed. Candidates should be comfortable managing competing priorities in a fast-paced environment and have strong written communication skills.