Customer Service Tier 1 Support
| Verified Pay check_circle | Provided by the employer$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Overland Park, Kansas |
Compare Pay
Verified Pay check_circleProvided by the employer$13.52
$18.00
$27.88
About this job
Job Description
Job Summary
We are seeking Customer Service Tier 1 Support Representatives for contract opportunities in Overland Park, KS. This role is ideal for customer-focused professionals who enjoy helping others, solving problems, and working in a fast-paced support environment.
As a Customer Service Tier 1 Support Representative, you will assist customers by phone, email, and live chat while providing basic technical troubleshooting and clear, professional guidance. You will be part of a structured support environment where strong communication, attention to detail, and teamwork are key to delivering a positive customer experience.
This opportunity offers consistent hourly pay, hands-on support experience, and the chance to build valuable skills in customer service, technical support, issue resolution, and internal systems documentation.
Key Responsibilities
- Handle inbound customer support requests through phone, email, and live chat.
- Provide Tier 1 technical support, including basic troubleshooting and issue resolution.
- Diagnose customer issues, identify root causes, and follow established support workflows.
- Accurately document customer interactions, troubleshooting steps, and resolutions in internal systems.
- Escalate complex technical issues to the appropriate internal teams.
- Share recurring customer trends, feedback, and issues with internal stakeholders.
Compensation and Benefits
- Pay rate: $18 per hour.
- Job type: Contract/temporary opportunities.
- Schedule: After training, 8-hour shifts may be scheduled anytime between 8:00 AM and 9:00 PM.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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