Customer Service Representative

Customer Service Representative

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

About the Opportunity

Our client is seeking a Customer Service Representative to join their team in a fast-paced distribution environment. This role is responsible for providing outstanding customer support through phone and email communication while handling a high volume of inbound calls.

The ideal candidate will have previous call center or customer service experience, strong computer skills, and a professional, customer-focused attitude.

Responsibilities

• Handle a high volume of inbound customer calls using a multi-line phone system.
• Respond to customer inquiries via phone and email.
• Process orders, substitutions, pickups, and return credits.
• Assist customers with special requests and provide effective solutions.
• Collaborate with internal departments to ensure timely resolution of customer needs.
• Perform data entry and maintain accurate records.
• Complete additional projects and duties as assigned.

Qualifications

Required:

• High School Diploma or GED.
• Minimum 6 months of customer service or call center experience.
• Experience with data entry in a fast-paced environment.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a team-oriented environment.
• Proficient computer skills.
• Ability to pass a background check and drug screen.

Preferred:

• 1-2 years of customer service, call center, or related experience.
• Experience in food service, distribution, logistics, or a similar industry.
• Recent experience in a high-volume call center environment.
• Experience using Cisco or multi-line phone systems.

Additional Information

• Full-time position.
• Monday-Friday schedule.
• Local candidates only.
• No relocation assistance available.