Patient Coordinator Manager - Ophthalmology - Full benefits, paid local travel

Company: Retina Institute of Virginia
Job Title: Patient Coordinator
Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel!
Pay: $25-31 DOE

Hours:

• Full Time
• Our clinic is open Monday-Friday 7am-5:30pm
  • Your shifts will fall within these hours 
  • You may need to work a little earlier and/or later as needed
    
    

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts
  
  

This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations. 
 

Essential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.  

• Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization. 

• Complies with HIPAA, Compliance and ECP policies and procedures. 

• Provides leadership, guidance, and expertise to all Patient Coordinators. 

• Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to: 

• Patient check-in 

• Patient check-out 

• Patient insurance eligibility and authorization 

• Patient scheduling 

• Referral/outside test scheduling and coordination 

• Patient Payment 

• Daily payment/cash reconciliation 

• Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location. 

• Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings. 

• Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP. 

• Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events. 

• Communicates about department, practice and ECP programs and initiatives. 

• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice. 

• Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric. 

• Implement and monitors all systems and equipment, including Phreesia. 

• Provides over sight to department specific dashboard and KPI's including but not limited to check-in time, front desk hours. 

• Troubleshoots bottlenecks and process inefficiencies to continually improve office operations. 

• Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits. 

• Coordinates patient/insurance collections. 

• Performs/Assists with interviews and corrective actions. 

• Coordinate with team members and other management to resolve any concerns 

• Complete all timesheets appropriately. 

• Job may require other duties as assigned. 

Preferred Qualifications: While not required, the following are preferred qualifications associated with the job and will be under consideration.  

• Excellent verbal and written communication skills. 

• Excellent customer service, interpersonal and communication skills. 

• Ability to interact with all levels of employees in a courteous, professional manner at all times. 

Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level. 

• High School diploma or GED equivalency is required.  

• Favorable result on background check required. 

• Must be able to provide proof of identity and right to work in the United States. 

• Five years of medical practice experience preferred. 

• Strong leadership background. 

• Strong financial background with previous bookkeeping experience. 

Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level. 

• Exhibit excellent professional demeanor and appearance. Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges. Respectful treatment of patients and subordinates. 

• Ability to organize and direct the task of the office team and manage multiple tasks simultaneously. 

• Strong understanding of healthcare practices, with an emphasis on ophthalmic and optometric practices. 

• Strong knowledge of computer programs including NextGen PM and EHR. 

• Strong attention to detail. 

• Empathetic personality giving attention to patient's needs and concerns. 

• Excellent math skills. 

• Ability to write routine reports and correspondence.