SDET Software Development Engineer in Test (Cypress | QTest | Postman | Cyara)

Role Summary

 

Looking for a mid-level SDET with strong automation experience in Cypress, Postman, QTest, and Cyara to support large-scale digital and contact center modernization initiatives. This role focuses on building automation frameworks, validating APIs and integrations, testing IVR/contact flows, and ensuring end-to-end quality across voice, UI, and backend systems.

 

Key Responsibilities

 

Automation Engineering (Cypress)

 

Develop and maintain Cypress frameworks for UI/functional/regression testing.

 

Build reusable scripts and integrate automation into CI/CD pipelines.

 

Drive automation coverage across portals, workflows, and agent tools.

 

API Testing (Postman)

 

Validate REST APIs, backend services, CRM integrations, and Connect APIs.

 

Build automated Postman collections for regression, contract, and negative testing.

 

Debug API/Lambda/CloudWatch logs for backend integration issues.

 

IVR & Telephony Testing (Cyara)

 

Design and execute Cyara tests for IVR logic, routing, ANI flows, Lex/Lambda integrations.

 

Perform automated dial tests, latency checks, and Connect cutover readiness.

 

Validate end-to-end orchestration across Connect, CRM, Lambda, and data layers.

 

Test Management (QTest)

 

Create and manage test cases with full traceability to requirements.

 

Execute tests, track defects, and publish daily QA metrics.

 

Quality Engineering & Release Readiness

 

Perform functional, regression, UAT, and production validation.

 

Optimize automation performance and ensure reliability across omnichannel workflows.

 

Collaborate with developers, architects, and AWS Connect teams.