Guest Experience Coordinator

• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
• Respond to guest needs promptly, with compassion, care and understanding.
• Document and escalate any issues, damages, or concerns in a timely manner
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.
• Focus on the details to ensure a high degree of accuracy.
• Recommend best practices to help drive guest satisfaction and operational efficiency.

What Makes This Role Unique?

• Dynamic work, no two days are the same
• Direct influence on guest satisfaction and company reputation.
• Join a collaborative and supportive local team
• Exercise sound judgment in resolving operational issues and coordinating cross-functional resources.
• Ensure operational consistency in meeting National Corporate Housing quality standards while balancing multiple priorities in a fast-paced environment.

Who You Are:

• A personable self-starter with strong communication skills
• A “whatever it takes” attitude toward providing the ultimate guest experience
• A reliable team player who thrives in a fast-paced, flexible environment
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required; must be at least 18 years old

• Competitive Base Salary
  • $21.51- $27.17/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.