Concierge

Management Responsibility (if any)

Direct Reports:  None. 

Indirect Reports:  None

Duties and Responsibilities

• Operation/Service coordination, including but not limited to:
  • Provide operational excellence in the monitoring of all access control and life/safety systems.
  • Control the lobby and amenity areas.
  • Coordinate deliveries and move in/out including but not limited to installing and removing elevator pads and floor mats.
  • Proactive in the delivery of resident information and services
  • Build/fortify relations with customers/residents.
  • Provide services either directly or through recommended 3rd parties:
    • Notary
    • Reservations (restaurant, hotel, car)
    • Package management
    • Pet services
    • Car detailing
    • Tickets to events
    • Assistance
  • Ensure employee compliance with company policies across all sites.
• Brand Management
  • Provide excellent customer service and operate under the highest standard of professionalism.
  • Deliver on “Life Simplified” concept.
  • High interpersonal skills and appearance.
• Serve as a resource to Property Management by:
  • Understanding property needs.
  • Be able to explain building amenities and life safety procedures.
  • Be able to carry out each property’s objective.

Knowledge and Skills

• Punctual
• Reliable
• Friendly
• Professional
• Excellent written/oral communication.
• Excellent problem-solving skills and organization skills.
• Good judgment.
• Early morning, evening and overnight shifts may be required.
• Ability to multi-task.
• Ability to manage time around multiple demands, of varying priority, from different sources.
• Proficiency in Microsoft office and internet use

$13 per hour up to $17 per hour depending on:

• • Industry certifications
  • Years of relevant experience
  • Education level (BA, BS, MS from an accredited college)
  • Certifications
  • Complexity of client site
  • Skillset