Guest Services Representative (2nd Shift)

The Front Office Guest Service Representative provides exceptional guest service at the front desk including check-in, check-out, and support. This is your opportunity to represent the brand and team with world class customer service skills. Our team thrives in a positive, engaging and supportive work environment. This position requires open availability from the candidate.  Assigned shifts could vary from AM to PM as well as scheduled work days.

We are seeking a friendly, professional, and service-oriented Guest Service Representative to join our Front Desk team at Holiday Inn. This role is responsible for providing exceptional guest experiences from check-in through check-out while ensuring efficient hotel operations and adherence to brand standards.

• Greet guests upon arrival with a welcoming and professional demeanor
• Check guests in and out efficiently using hotel property management systems (e.g., UKG/Opera or applicable system)
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Process payments, post charges, and maintain accurate cash handling procedures
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Provide information about hotel amenities, local attractions, and directions
• Maintain a clean, organized, and professional front desk area
• Follow all brand standards, safety protocols, and company policies