Administrative & Human Resources Coordinator

Key Objectives & Purposes

Employee Experience

Create a welcoming, organized, and professional experience for every employee from recruiting through onboarding and ongoing employment.

Organizational Excellence

Develop and maintain consistent systems, documentation, and administrative processes that allow the organization to scale effectively.

Customer & Team Support

Serve as a reliable resource for employees, coaches, families, and leadership by providing timely communication and exceptional service.

Major Duties & Responsibilities

1. Administrative Operations

Communication & Customer Service

• Respond to phone calls and emails within 24 hours
• Provide professional, knowledgeable assistance to families and staff
• Escalate urgent matters to leadership when appropriate

Scheduling & Office Management

• Support staff scheduling and calendar management
• Coordinate internal meetings and administrative deadlines
• Maintain organized office systems and documentation

Technology & Systems

• Utilize Google Workspace and internal software platforms
• Maintain employee databases and administrative systems
• Assist with process documentation and workflow improvements

2. Financial & Administrative Support

Accounts & Records

• Assist with membership payment tracking as needed
• Maintain accurate financial and administrative records
• Support leadership with reporting and data management

3. Operations & Event Support

Office & Purchasing

• Manage office supply inventory and purchasing
• Coordinate equipment and administrative resource needs
• Assist with facility and operational logistics

Tournament & Event Support

• Support administrative planning for tournaments and special events
• Coordinate staffing schedules and event documentation
• Availability to work two tournament weekends annually

Qualifications:

Required

• 5+ years of experience in People Operations, Office Management, or Administrative Support
• Strong organizational skills with exceptional attention to detail
• Ability to maintain confidentiality and handle sensitive employee information
• Excellent written and verbal communication skills
• Advanced proficiency in Google Workspace
• Ability to manage multiple priorities in a fast-paced environment
• Professional, approachable, and service-oriented mindset