Customer Service Representative

Customer Service Representative (CSR)

Location: Kalispell, MT

Company: Aire Serv of Kalispell

Employment Type: Full-Time

Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.

·         Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts

·         Schedule appointments for service, maintenance, and installations

·         Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments

·         Return customer calls promptly to ensure satisfaction and resolve any concerns

·         Perform marketing and sales functions to promote additional services and earn new business

·         Maintain accurate customer records and job details in our system

·         Coordinate with technicians and management to ensure smooth service delivery

·         Perform other duties as needed, which may include cross-training in related positions to support office operations

·         Administrative experience preferred

·         Strong written and verbal communication skills

·         Detail-oriented with strong data entry skills

·         Positive attitude and a team player who can also work independently

·         General computer knowledge, including Microsoft Office

·         Typing skills are a plus

·         Compensation based on applicant experience

·         Bonuses and commission pay available

·         Paid time off and holidays

·         Health benefits

·         Opportunities for advancement

·         Supportive and professional work environment