IT Support Specialist

Business Summary

The company is an advanced manufacturing and robotics company focused on using AI, robotics, and software-defined manufacturing to produce complex metal structures without conventional dies or molds. The result is production-grade metal structures delivered at the speed programs demand, from development through full-rate production.

Requirements

• 2+ years of experience in an IT support, helpdesk, or systems administration role
• Proficiency supporting Windows 10/11, macOS, and Linux (Ubuntu or RHEL-based) in a corporate environment
• Hands-on experience with Microsoft Azure / Entra ID and the Microsoft 365 suite
• Familiarity with NIST SP 800-171 controls and general cybersecurity best practices
• Experience with endpoint management platforms (Microsoft Intune, SCCM, or equivalent)
• Strong troubleshooting skills across hardware, software, networking, and authentication issues
• Excellent written and verbal communication skills with a customer-first mindset
• Ability to manage multiple priorities and work effectively in a fast-paced, ticket-driven environment

Preferred qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (equivalent experience accepted)
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MS-900 / AZ-900 / MD-102, or ITIL Foundation
• Experience supporting a CMMC or DFARS-regulated environment
• Familiarity with vulnerability management tools (e.g., Tenable, Qualys) and SIEM platforms
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
• Scripting knowledge in PowerShell, Bash, or Python for automation of routine tasks

Day to Day Responsibilities

• Respond to, prioritize, and resolve Tier 1 and Tier 2 support tickets, escalating to Tier 3 or vendor support when appropriate with clear documentation
• Diagnose and troubleshoot software, hardware, network connectivity, and peripheral issues for end users across Windows, macOS, and Linux platforms
• Image, configure, deploy, and manage desktops, laptops, and peripherals; maintain hardware inventory and coordinate repairs or replacements
• Install, update, and troubleshoot business applications including M365 suite components (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
• Administer endpoint management tools (Intune/Endpoint Manager, Group Policy) to ensure devices meet security baselines
• Provision and configure user accounts, devices, and access rights for new hires; execute offboarding procedures including account deactivation, data preservation, and device retrieval
• Administer Azure Active Directory (Entra ID), including user accounts, groups, conditional access policies, and MFA enrollment
• Manage M365 licenses, mailboxes, distribution lists, shared mailboxes, Teams provisioning, and SharePoint/OneDrive permissions
• Assist in implementing and maintaining controls aligned with NIST SP 800-171 to protect Controlled Unclassified Information (CUI)
• Support periodic access reviews, user activity audits, endpoint compliance (encryption, patching, logging), and POA&M remediation tasks
• Create and maintain knowledge base articles, runbooks, and IT SOPs; document all support activities and resolutions in the ITSM system
• Identify recurring issues and propose process improvements to reduce ticket volume and improve the end-user experience

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