Payroll Svcs Specialist
| Estimated Pay info | Based on similar jobs in your market$20 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Herndon, Virginia |
About this job
03-Sep-2026
US (Remote)
11200BR
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com
Business Summary
The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers' needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships - join our highly collaborative team to help power project success for our customers.
Position Responsibilities
The Payroll Support Specialist plays a key role in supporting Deltek ComputerEase Payroll Services clients across all 50 states, helping them navigate and maximize their use of the ComputerEase software. This role serves as a trusted client resource - providing hands-on support, troubleshooting, and training in an ever-evolving payroll and regulatory landscape.
Key Responsibilities
- Support clients in performing payroll functions within the ComputerEase application, delivering timely and accurate assistance
- Take ownership of time-sensitive and urgent client issues, developing effective solutions and escalating complex cases to the appropriate subject matter experts
- Educate and counsel ComputerEase Payroll Services clients on processes and procedures to promote self-sufficient system usage
- Leverage internal resources and knowledge bases to troubleshoot and resolve client questions efficiently
- Complete tax updates and adjustments within client ComputerEase systems as directed by the Tax Team
- Manage and maintain the ticketing system by reviewing, updating, and closing cases daily
- Monitor ComputerEase software updates and utilize company training materials to stay current on changes impacting payroll clients
- Attend internal meetings and adhere to scheduling expectations consistently
Qualifications
Required Qualifications
- Bachelor's degree or equivalent work experience
- 2-3 years of experience in customer support or a related field
- Strong communication and interpersonal skills with the ability to explain complex concepts clearly
- Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously
- Proven ability to troubleshoot issues and follow defined escalation procedures
- Comfortable working in a fast-paced, client-facing environment with evolving software and regulatory requirements
- Experience using AI tools or platforms to improve productivity, resolve client issues, or streamline workflows
Preferred Qualifications
- Experience in the payroll industry, including knowledge of multi-state payroll regulations
- Hands-on experience with Deltek ComputerEase software
- Familiarity with construction industry payroll, including union payroll or prevailing wage requirements
- Experience working with ticketing or case management systems
- Demonstrated ability to train or coach clients/end users on software platforms
About Deltek
Deltek is the leading global provider of software and solutions for project-based businesses, purpose-built to help organizations manage complex work with clarity and control. With over 40 years of innovation, Deltek serves more than 30,000 customers worldwide - including contractors who rely on ComputerEase to run their payroll, job costing, and accounting operations.
Why Join Deltek?
Be part of a team that directly impacts clients across the country, helping contractors stay compliant and efficient in a complex regulatory environment
Grow your expertise in a dynamic role where payroll regulations and software capabilities are constantly evolving
Join a company with a 96% early retention rate and a culture built on integrity, collaboration, and impact
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Career Interests
Customer Support
Compensation Info
The U.S. salary range for this position is $49,000.00-$70,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Position Type
FT
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