Customer Experience Manager

Balance Staffing
Full-Time | Monday–Friday | 8:00 AM–4:30 PM
Starting Pay: $24/hour

Start at $24.00/hr with performance reviews at 30 and 60 days.

Based on performance, there is an opportunity for merit increases up to $32.00/hr.

Balance Staffing is seeking a Customer Experience Manager with a great personality, strong leadership skills, and a genuine passion for customer service.

This is a hands-on management position where you will lead and support a remote Customer Experience team in Mexico while also being actively involved in supporting customers. We’re looking for someone who takes initiative, enjoys solving problems, and cares about using customer feedback to help improve products and the overall customer experience.

What You’ll Do

• Lead, coach, and support a remote Customer Experience team in Mexico.
• Provide hands-on customer support by phone, email, tickets, and social media.
• Handle customer questions, concerns, and escalations.
• Monitor team performance, quality, productivity, and customer satisfaction.
• Train and coach team members to improve their performance.
• Help maintain a positive, professional, and accountable team environment.
• Identify recurring customer issues and share feedback with leadership.
• Work with other departments to resolve customer and product concerns.
• Help improve customer service processes, procedures, and training.
• Take ownership of problems and follow them through to resolution.
• Travel to Mexico approximately once or twice per year as needed.

What We’re Looking For

The ideal candidate:

• Has previous customer service leadership or management experience.
• Has experience coaching or guiding a team.
• Is comfortable managing a remote team.
• Has a strong customer-first personality and enjoys helping people.
• Takes initiative and is a natural problem solver.
• Communicates clearly and professionally.
• Can handle difficult customers and escalated situations with patience and professionalism.
• Is organized, dependable, and accountable.
• Enjoys using customer feedback to make things better.
• Is comfortable using phones, email, CRM/ticketing systems, and other customer service tools.
• Works well with multiple departments and changing priorities.
• Is passionate about music and audio products.

Why This Opportunity?

This is an opportunity to join a growing team where your ideas and leadership can make a real difference. You’ll have the opportunity to help develop a strong customer service team, improve the customer experience, and provide feedback that can directly influence products and company processes.

Compensation & Schedule

• Starting Pay: $24/hour
• Monday–Friday
• 7:00 AM–3:30 PM
• Performance evaluations at 30 and 90 days
• Potential for performance-based merit increases
• Strong potential to transition into a permanent salaried management position

If you’re a customer-focused leader who takes initiative, enjoys working with people, and wants to make a difference, we’d love to hear from you. Apply today!

Balance Staffing is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.