Leave Specialist

Must Haves

• Experience processing leave cases from start to finish, not just general HR support.
• Strong understanding of FMLA and leave administration, including eligibility determinations, documentation review, leave tracking, and return-to-work processes.
• Experience managing a high-volume caseload (300+ cases ).
• Experience working in a IVR call or queue-based phone environment.
• Strong customer service and communication skills with the ability to explain leave policies and requirements to employees.
• Ability to multitask between phone coverage, case management, and administrative tasks.

Responsibilities

• Manage a caseload of approximately 300-350 active leave cases.
• Process leave requests from start to finish, including reviewing documentation, determining eligibility, sending eligibility letters, and coordinating return-to-work activities.
• Follow up with employees or clients to obtain required paperwork and ensure timely case progression.
• Provide approximately 5 hours of phone coverage daily while simultaneously managing assigned cases and administrative tasks.
• Handle inbound calls from employees and clients regarding leave status, documentation requirements, and case updates.
• Manage an average of 12-15 calls per day in a queue-based environment.

Overview

The Leave Specialist is responsible for managing employee leave cases from intake through return-to-work, ensuring compliance with FMLA and company leave policies. This individual will maintain a high-volume caseload, review documentation, determine eligibility, communicate directly with employees regarding leave requirements, and provide exceptional customer service in a fast-paced, phone-based environment. The ideal candidate has hands-on leave administration experience, strong knowledge of FMLA, and the ability to balance case management, phone support, and administrative responsibilities simultaneously.