Call Center Representative

BCforward is currently seeking a highly motivated Call Center Representative – Albuquerque NM

Title: CSR – Call Center Representative

Duration:  12 Months Contract

Location: Remote (Local to State of New Mexico)

Pay Rate: $19.90/hr on W2

Shift Schedule (post training): M-F, shifts between 7:00am - 7:00pm MST, daily hours and shifts vary

• Training schedule: M-F, 8am to 5pm MST

• Job Description is below for the requisition

Start Date - October 19th 

Job Responsibilities

• Answer incoming phone calls, chats, and/or emails
• Conduct outreach phone calls and/or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• Relay research findings and outcomes to customers
• Identify and escalate appropriate issues
• Clearly documents call information and encounters in call logs
• Recognize and alert management of risk and trends
• Quickly transition from one task to another
• Maintain a professional demeanor
• Other duties as assigned

Qualifications and Requirements Basic Qualifications (Required Credentials)

• 2years of Customer Service experience
• 1year of call center environment experience
• High School Diploma or GED
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• Data entry experience
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience
• Internet access is sufficient to handle calls received via the Internet

 - Candidates need to be 100% NM residents.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.