Patient Care Coordinator - Remote (East Coast)

Description:

Join Our Dynamic Call Center Team as a Patient Care Coordinator!

Our growing Ophthalmology practice is seeking an upbeat and ambitious Patient Care Coordinator to join our busy call center. You will be the first point of contact for our patients, ensuring a seamless and positive experience from the initial phone call to appointment scheduling and beyond.

What You'll Bring/Requirements:

• A customer-first attitude and a passion for patient satisfaction.
• Ability to handle a high volume of calls with efficiency and grace.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to navigate multiple computer systems simultaneously.
• Ability to thrive in a fast paced environment.
• High School Diploma or equivalent.

Bonus Points:

• Experience with EHR and practice management systems.
• Experience with complex multi-phone software.
• Spanish speaking skills.
• 1 year of call center experience.

We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate.

Refocus is an equal opportunity employer and we value diversity.

Requirements: