Cemetery Office Manager - Green Lawn Cemetery

Job Description

The Cemetery Office Manager is responsible for managing the day-to-day operations of the cemetery office and providing direct supervision to the administrative assistants. This role ensures the accurate, efficient, and dignified management of cemetery records, contracts, financials, and service scheduling.

Reports to: Cemetery General Manager

Responsibilities

• Office & Team Management: Manage the day-to-day operations of the cemetery office and monitor time and attendance for the administrative team.
• Staff Supervision: Supervise, support, and guide the administrative assistants to maintain an organized, structured, and efficient work area.
• Contract Administration: Review and finalize cemetery contracts, and train family service counselors in digital contract entry.
• Interment Verification: Ensure strict adherence to all operational steps, including the administrative steps of the interment verification process.
• Financial Processing: Process and post local payments (including checks and recurring credit card payments), maintain the record of deposit, and collaborate with the home office support team.
• Service Scheduling & Liaison: Schedule interment services and act as the primary liaison with the maintenance team, providing the superintendent with all necessary documentation to complete burials.
• Document & Deed Creation: Create official deeds, interment orders, authorizations, and vault tags.
• Permanent Record Maintenance: Maintain vital permanent records, including the interment log, lot books, lot cards, owner cards, plat books, and cemetery maps.
• Inventory & Ordering: Order supplies, complete regular inventory counts, and manage the purchasing of vaults, granite, and bronze memorials.
• Memorial Fulfillment: Track memorial fulfillment from start to finish, including ordering, receiving, creating, and logging completed installation work orders.
• Software Management: Enter maintenance and operational work orders into Nexus, processing and scanning contracts into cemetery software to maintain flawless digital records. Serve as the location's subject matter expert on the Nexus system.
• Reporting: Compile and maintain the location volume report and commission report.
• Invoicing & Receipts: Receive and pay local invoices as directed by the General Manager 
• Human Resources Support: Administer local Human Resources (HR) processes, such as processing new hire paperwork, maintaining employee files, and managing other confidential files (I-9s, etc.) in cooperation with HR and the home office support team.
• Notary Services: Notarize official documents as needed (the fee to become a notary will be covered by the Company).