Lead, Operations Systems

Overview

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Responsibilities

POSITION PURPOSE:

The Operations Systems Lead supports the implementation, optimization, and integration of Warehouse Management System (WMS) and Order Management System (OMS) solutions across distribution operations. This role serves as a functional subject matter expert, partnering closely with operations, IT, and third-party vendors to improve warehouse performance, inventory accuracy, operational efficiency, and customer service. The position requires strong project leadership, business process knowledge, analytical thinking, and the ability to drive continuous improvement initiatives within a complex supply chain environment. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values.

Qualifications

SKILLS, KNOWLEDGE AND ABILITIES:

• Working knowledge of warehouse operations and Warehouse Management Systems (WMS).
• Strong analytical, problem-solving, and troubleshooting skills, including root cause analysis and data interpretation.
• Experience gathering business requirements and developing functional specifications, process maps, and SOPs.
• Familiarity with system testing methodologies (SIT, UAT, Operational Readiness Testing) and implementation lifecycle support.
• Ability to manage multiple priorities and support system implementation projects, including milestone and deliverable tracking.
• Effective communication, training/facilitation, and collaboration skills across cross-functional and technical/business teams.
• Strong attention to detail and commitment to continuous improvement and process standardization.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Supply Chain, Logistics, Information Systems, Business, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum of 5+ years of experience supporting Warehouse Management Systems in a distribution, logistics, or supply chain environment, with demonstrated functional expertise across core WMS capabilities (e.g., Receiving, Putaway, Replenishment, Inventory Control, Picking, Packing, Shipping, Labor Management).
• Experience participating in at least one full-cycle WMS implementation, upgrade, or major enhancement project, including system testing phases (SIT, UAT, Operational Readiness Testing) and go-live/stabilization support.
• Experience supporting root cause analysis and issue resolution in a warehouse or distribution environment.
• Experience developing training materials and supporting end-user training or knowledge transfer.
• Experience with Manhattan Associates, Blue Yonder, Oracle WMS, or similar warehouse management platforms preferred.
• Experience working with cross-functional teams, including operations, IT, and third-party vendors, on system-related projects.

PHYSICAL REQUIREMENTS:

• This position requires the ability to work in both office and distribution center environments, including extended periods of sitting, standing, walking, and computer use. Travel to distribution centers and company locations will be required, along with the ability to navigate warehouse environments safely.