Clinical Client Care Manager

Organization: Care Indeed, Inc.
Department: Operations

About Us

Two compassionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed Home Health Care in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues to shape the healthcare landscape, creating a better world for elders, families, and their caregivers.

Position Overview

The Clinical Client Care Manager is a full-time role at Care Indeed, dedicated to delivering exceptional care for elderly clients. In this pivotal position, you will conduct comprehensive in-home assessments within two days of the initial evaluation, promptly engaging with both formal and informal client relationships to accurately determine their needs. Based on these assessments, you will develop detailed, goal-oriented care plans that outline client challenges and recommend targeted services and solutions, ensuring that these plans are discussed with families and employees and updated regularly to reflect evolving requirements. You will oversee all aspects of case management for up to 26 clients, manage medication administration and refills, and serve as a vital liaison among clients, their families, employees, and medical service providers to coordinate effective care delivery. Additionally, you will navigate family dynamics and maintain consistent communication to provide ongoing support, including after-hours assistance as needed. The role also involves building strong relationships with referral sources, conducting facility onboarding training, and leveraging extensive knowledge of community resources to collaborate with professionals and advocate for clients’ needs, all while continuously enhancing the overall quality of care.

Essential Duties And Responsibilities

Client Relationship and Business Development:

• Develop and maintain relationships with referral and present sources to build a robust pipeline of new clients

• Engage with clients, their families, doctors, and medical staff to ensure effective communication and care delivery

• Cultivate and maintain extensive knowledge of community resources available to older adults

• Collaborate with professionals and advocate for clients' needs to ensure they receive comprehensive care

Client Assessments and Care Planning:

• Oversee all aspects of case management for up to 26 clients

• Manage medication administration and refills

• Conduct comprehensive in-home geriatric assessments

• Develop goal-oriented, written care plans that outline client issues and recommend services and solutions, discussing these plans with clients and their families

• Implement and update care plans as needed, ensuring they reflect current and evolving client needs

Field Work and Quality Assurance:

• Conduct in-home or virtual sales assessments to determine client care needs and facilitate a smooth transition from inquiry to care initiation

• Maintain and update accurate client records using internal systems

• Build and sustain strong relationships with RCFE facilities, ensuring field employees adhere to facility guidelines regarding appearance, punctuality, and professionalism

• Document all field visits accurately to support continuous improvement in service delivery

Care Coordination and Communication:

• Serve as a liaison between elderly clients, their families, and service providers to effectively coordinate all aspects of care

• Maintain regular communication with family members and appropriate professionals to ensure care is delivered safely and effectively

• Monitor client progress and adjust the care plans as necessary based on contract requirements

• Negotiate family dynamics to ensure the successful implementation of the care plan while promoting client wellness and autonomy

Additional Responsibilities:

• Track client interactions, facility performance, and overall field activities, collaborating with management to update procedures and training materials as needed

• Respond promptly to clients and participate in care conferences when required

• Assist with nursing duties, including admitting and discharging residents and preparing necessary assessments to ensure uninterrupted, high-quality care

Job Conditions

• Exposure to bloodborne pathogens: Limited

• Lifting requirements: Minimal; up to 25 pounds

• Travel requirements: Yes; local only to clients, facilities, and other offices for training and meetings

• Mobility expectations: None

• Physical or other special requirements associated with the job: None

• Communication requirements: Must be able to communicate clearly via email, letters, in-person, and over the telephone in English. Fluency in languages other than English is preferred but not required

Qualifications

• Must be a Registered Nurse in the State of California

• Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, nursing, or sociology required

• Minimum of 2 years of nursing experience, preferably in-home care, with a focus on assessments, reassessments, and medication management

• Experience in quality assurance, performance evaluation, or supervisory roles within Residential Care Facilities for the Elderly (RCFE) is preferred

• Strong interpersonal and communication skills to establish rapport with clients and their families, as well as to collaborate effectively with the Operations team

• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines

• Reliable transportation and willingness to travel within the assigned territory