Customer Support Specialist 1st & 2nd shift/Remote after training

RemX is hiring motivated, service-oriented Customer Support Specialists- DIRECT HIRE. In this role, you’ll assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics.

• Location: Duluth, GA (Onsite training, then remote)
• Pay: $20.91/hour during training
• Training: 100% onsite 8:00 am- 5 pm Monday-Friday for 9 weeks 2nd shift, 6 months for 3rd shift
• Available shifts: REMOTE after training
• • 2nd shift- 8 hour shift between the hours of 12 pm and 11:30 pm Sunday-Thursday or Monday-Friday Pay: $20.91/hr plus 15% shift differential for hours worked after 5 and weekend days ($24.04/hr)
  • 3rd shift- 9 pm - 6 am Tuesday-Saturday or Sunday-Thursday Pay: $20.91/hr plus 25% shift differential ($26.13/hr)

Job Duties:

• Manage a high volume of inbound calls and written requests
• Assist clients with booking and modifying travel plans (air, hotel, itineraries)
• Resolve concerns, cancellations, and schedule changes efficiently
• Accurately update and maintain reservation records
• Deliver exceptional customer service while meeting performance goals

Qualifications

• Background in customer service, hospitality, or call center support preferred
• Strong communication skills across phone and email
• Ability to thrive in a fast-paced, metric-driven environment
• Comfortable handling multiple tasks and navigating various systems
• High attention to detail and organizational ability
• Proficiency with basic computer programs (Microsoft Office, CRM tools)
• High school diploma or equivalent required

Work Requirements

• Remote work setup with a dedicated, distraction-free workspace
• Reliable high-speed internet (satellite or certain wireless providers not supported)
• Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed
• This position will require successful completion of a standard background check.