IT Support Tech

• Target start date: 9/28 – asap need
• Duration: 17 weeks (may be extended based on work performance)
• Hybrid/fully remote or other: Onsite Mon – Friday 
• Work shift (i.e., 8am – 5pm) – may be asked/required to work outside of regular business hours, including evenings and weekends, may be required during major refresh cycles.
• *person would ideally be working with our highest executives so need someone sharp

Primary duties – recommended skills:

Contractor would serve as the primary resource dedicated to enhancing the OCM SharePoint site to improve usability, content organization, and the overall employee experience. Key responsibilities would include consolidating and organizing OCM tools, templates, job aids, and learning resources; improving navigation and discoverability; implementing stakeholder feedback; supporting content governance; and helping create a more intuitive, self-service experience for leaders, sponsors, project teams, and change practitioners.

The OCM SharePoint site is a key enabler of the OCM Center of Excellence’s strategy to build enterprise change management capability. Refreshing the site will strengthen our ability to provide a centralized, enterprise-wide hub for OCM resources, improve access to tools and guidance, increase consistency in change management practices, reduce duplication of effort across teams, and support self-service learning and adoption. The engagement would also free up COE resources to focus on strategic consulting, capability building, and support for enterprise initiatives.

*2-3 years experience needed

Qualifications

• Education: A degree in Computer Science, Information Technology, or a related field is preferred.
• Experience: Proven experience in an IT support or technician role, with a focus on hardware installation, configuration, and maintenance.
• Technical Skills: Strong knowledge of PC hardware, software, and operating systems, particularly Windows and MacOS.
• Analytical Skills: Excellent problem-solving abilities and attention to detail.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: A customer-focused approach with the ability to work effectively with diverse groups of people.
• Organizational Skills: Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.
• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Working Conditions

• The technician will primarily work in an office environment, with some travel between company locations as required.
• An executive presence is required on executive floors.
• The role may involve lifting and moving heavy equipment, so physical fitness is desirable.
• Flexibility to work outside of regular business hours, including evenings and weekends.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.