Collections Associate

Job description

Job Description

We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communication, and negotiation and a proven ability to recover delinquent accounts while maintaining compliance and service quality.

Responsibilities:

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and payment options, and negotiate arrangements.
• Document all collection activities, communication records, and payment arrangements in line with client standards and Federal Regulations.
• Provide customer service, respond to inquiries, deliver accurate information, and address concerns.
• Utilize skip tracing techniques and tools to locate hard-to-reach debtors.

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to manage difficult conversations and resolve conflicts while maintaining composure.
• Detail orientation with sound organizational and time management skills.
• Reliability and flexibility to work day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain any required state or client collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college coursework in business or related fields.
• 0–1 year of experience in collections or customer service in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.