Food Server

Description:

Job Summary (Essential Functions)

Provide food and beverage service to club members and guests. 

Job Tasks/Duties

•  Sets upside station and performs assigned side (prep) work.
•  Provides immediate attention to all members and guests upon seating.
•  Makes sure that children are in the appropriate type of seat and are safe and secure.
•  Distributes food and wine menus, answers questions.
•  Fills glasses with ice water and suggests menu items.
•  Ensure that the correct account numbers and names are given for billing.
•  Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
•  Places orders with kitchen; informs cooks about any special cooking instructions.
•  Assembles food on tray; procures items from each station as necessary.
•  Serves meals, places dishes by courses in front of each person.
•  Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
•  Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
•  Presents dessert menus, suggests, and serves dessert, coffee, and after-dinner drinks.
•  Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks.
•  Presents the bill.
•  Handles all cash and credit card charges as prescribed by standard operating procedures.
•  Keeps dining room and bus station areas clean.
•  Clears, cleans, and resets tables that have been vacated.
•  Advises supervisor of any complaints as soon as they occur.
•  Performs clean-up and closing duties as assigned by manager.
•  Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.
•  Turns in signed tip declaration form weekly.
•  Thanks members and guests; invites them to return.
•  Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
•  Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager.

Requirements:

Education and/or Experience

•  Grade 12 education.
•  Two years of comparable wait service experience preferred.
•  The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

•  Greet and acknowledge members and guests.
•  Is knowledgeable about the menu, buffet, and wine list.
•  Ability to time the service of each course.
•  Learns members’ names and their special preferences.
•  Knowledge of wines and spirits.
•  Knowledge of and ability to perform required role during emergency situations.

Physical Demands and Work Environment

•  Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
•  Push, pull or lift to 50 pounds.
•  Continuous repetitive motions.
•  Work in hot, humid, and noisy environment