Bilingual Call Center Representative

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.For more information on our Firm, please visit our website at www.pbfcm.com.Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. Weare in search of a team member for our Collections Department to assist in the collection ofdelinquent fines and fees accounts through varying communication methods and possible suit preparation.We pay our Call Center Representatives a competitive wage of $15.00/hour.Essential Job Functions:Receive high volume of inbound phone callsMake outbound calls to account ownersTrack correspondence sent, received or requiring further action in account management systemResearch owner contact information as neededMeet daily, weekly and monthly production objectivesBe accountable for call quality, attendance, and adherence to work schedule resultsExperience Requirement(s):Previous Office Experience (Preferred)Experience in a law office, collections environment or tax office (Preferred)Experience in customer service (Preferred)Education Requirement(s):High School diploma or equivalent (Required)Some college (Preferred)Competencies / SkillsEssential Skills:Strong oral and written communication skillsProficiency in Microsoft Office, specifically Word, Excel and OutlookAbility to meet deadlines, work under pressure and prioritize tasksStrict attention to detailAbility to work independentlyStrong proficiency at multi-taskingPunctuality and dependabilityPreferred Skills:Decision-making skills Ability to work independently and make decisions that balance the interests of thefirm and the customerConflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behaviorwith diplomacy and tactAbility to work under pressure Candidates must demonstrate a healthy response to stressful situationsAdaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieveindividual and team performance goalsWork EnvironmentThis position involves:Sitting at a computer most of the dayUtilizing a headset and being on the phone frequentlyOn the job trainingAnnual performance reviewsARE YOU READY TO JOIN OUR TEAM?If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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