Service Manager
| Verified Pay check_circle | Provided by the employer$75000 - $100000 per year |
|---|---|
| Hours | Full-time |
| Location | Dublin, Ohio |
About this job
Job Description
About Us
At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.
What You'll Do
As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.
Your Day-to-Day Might Look Like This:
Leadership & Team Management
Lead and mentor a team of Service Technicians
Run effective meetings, track performance, and make sure training requirements are met
Handle scheduling, time management, and safety programs
Foster strong cross-departmental communication
Customer Service Excellence
Greet customers and actively listen to their concerns
Keep customers informed about service timelines, updates, and repairs
Ensure every interaction exceeds customer expectations
Scheduling & Workflow Coordination
Assign work to techs based on skillset and availability
Reduce downtime and ensure efficient task allocation
Communicate job status updates with customers and team
Documentation & Invoicing
Maintain detailed service records and equipment histories
Create work orders, estimates, and invoices
Ensure standards like 3C and Machine Service Protocols are followed
Parts & Inventory Oversight
Partner with the parts team to secure necessary components
Track supply usage, reorders, and returns
Ensure parts are properly billed or returned
Accountability & Metrics
You're the go-to person for key service department goals:
Days to Close
Department Revenue vs. Budget
Performance Reviews
Labor Efficiency & 5S Standards
What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)
Prior experience in construction equipment service or a related industry
Strong leadership, customer service, and communication skills
Working knowledge of parts, service processes, and inventory systems
Ability to lift/move up to 50 lbs occasionally
Valid driver's license; willing to become forklift certified
Bonus Points If You…
Thrive in fast-paced environments
Love solving problems and improving systems
Are comfortable juggling tasks, people, and priorities
Travel Requirements
Minimal—less than 10% annually. May vary during initial training.
Why Southeastern?
Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.
Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Ready to Help Our Customers Win?
Apply now and take the next step in your career with Southeastern Equipment!
SERVICE ADVISOR
Southeastern Equipment is a FULL SERVICE EQUIPMENT dealership from parts to service to sales and rents, we do it all. Southeastern is GROWING so opportunities for promotion are endless.
Service Advisors must be organized, excellent at multi tasking, and skilled communicators!
- Quoting: records, reports and standard procedures
- Time management: service, inspections, testing and warranty
- Shop and tool inspections
- Understands and explains factory service and maintenance schedules
- Periodically evaluates the performance of the service department with respect to company plan
- Works well with parts personnel and sees that proper procedures, records, and reports concerning parts for service are in order and communicated appropriately
- Recommends the purchase of service vehicles; maintains the fleet and supervises the efficient use of vehicles in the performance of service work.
- Administrative duties such as preparing reports, estimates, and forecasts; maintains warranty records; initiates campaigns designed to increase the profit of the service department
- Oversees a shop of approximately 3-5 service technicians
- Completes paperwork with regards to billing, and warranty
Qualifications:
- Service advisor or warranty administrator experience is preferred
- The ability to use multiple software programs and toggle between windows is a MUST
- Must have the ability to work with manufacturers, vendors, customers and technicians
- The qualified candidate will demonstrate an ability to manage service operations, scheduling, logistics and communications
Effective October 1, 2023
Service Manager (SM)
Primary Responsibility Summary
The Service Manager role encompasses various responsibilities, such as greeting and assisting customers, documenting equipment issues, and ensuring timely issue resolution. Effective communication is crucial, involving explaining service details, gathering feedback, and maintaining clear communication channels. Scheduling duties include managing appointments and efficiently allocating tasks.
Collaboration with the parts department is essential to ensure necessary components are available, and rigorous inventory management is maintained. Thorough documentation practices, including record-keeping and invoicing, contribute to overall efficiency. Additionally, the Service Manager undertakes various tasks assigned by the Operations Manager to enhance departmental efficiency.
Lastly, the Service Manager holds leadership, management, and accountability responsibilities for the Service Technicians.
Reporting Structure
Reports to: Operations Manager or ROM
Subordinates: Service Technicians
Travel Requirements
May require travel for training or meetings, limited to less than 10% annually. Initial training for onboarding purposes may differ.
FLSA Classification
Exempt
Metrics Accountable
Days to Close
Dollars per Tech
Service Department Income
5S Service Department
Overtime worked vs. Billed
90% Performance Reviews Completed on Time
Roles and Responsibilities
Upholds Southeastern Equipment’s Values, Vision, and Culture.
Passion
We create relationships, not just transactions.
Niche
Through high levels of customer experience we provide solutions and expertise to help customers build the future.
Core Values
Passionate - We have a steadfast determination.
Helpful - We are reliable.
Hustle - We have grit and do more than what is required.
Human - We treat everyone with empathy and dignity.
Customer First - We make sure our customers are cared for first.
Core Job Functions
Lead, Manage, and Accountability (LMA)
Enforces and follows all policies and procedures.
Fosters interdepartmental and interbranch communications.
Leading effective routine meetings per company guidelines.
Ensuring that all associates obtain and complete the required training.
Establishes safety programs within the facility.
Managing employee time and HR needs.
Follow EOS model where applicable.
Customer Service
Greet and assist customers when they contact the dealership service department.
Listen to customers' concerns, document equipment issues, and gather relevant information.
Strive to exceed customer expectations by delivering exceptional service and resolving issues promptly.
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