Parts Coordinator

Position Overview

The Residential Parts Coordinator works closely with department members, sales representatives and dealers to compose estimates for parts. The position completes both quoting and ordering parts, as well as communicating with manufacturing, scheduling and shipping to make sure orders are processed as expediently as possible.

Duties and Responsibilities

• Handle incoming calls and emails from Quaker dealers and sales representatives needing parts
• Prepare estimates for parts for Quaker dealers
• Enter Incoming Parts Orders into Quaker's Q1 system
• Process Return Merchandise Authorizations
• Communicate order updates as needed
• Investigate Errors and Discrepancies in Parts Provided
• Work with Expediter for Residential Pack & Ship on rush orders
• Continually Work to Grow Relationships with Quaker dealers and sales representatives 
• Become Proficient in Quaker's Q1 Quote and Order Platform
• Become Proficient Regarding the Quaker Residential Window and Door Product Lines
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Communicate via email and prepare reports.
• Review and analyze data and parts information.
• Plan, prioritize and monitor order activities.
• Complete assigned tasks/projects in a timely manner.

Supervisory Responsibility

No direct management or supervisory responsibilities.

Safety

Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly during visits to the production floor.

Travel

Minimal travel to the local Quaker campuses for parts questions may be necessary.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic familiarity with Microsoft Office software: Excel, Word, Outlook

Preferred Education and Experience

An individual is expected to have the minimum level of education and/or related expertise listed here:

• High school diploma or a passed General Education Development test preferred
• Construction, window