AV Technology Specialist

OBJECTIVE:

Technology Specialists are elite SMEs in their technology area (e.g., Fire, Security, AV). They mentor and train field teams, support complex escalations, and define technical standards. They own documentation and develop playbooks for assigned technologies.

CORE RESPONSIBILITIES include, but are not limited to the following:

Training & Mentoring

• Design and lead technician training programs.
• Perform regular technician skill assessments on site.
• Conduct onsite training in live environments.
• Support technician development plans through individual feedback and mentoring.
• Nominate technicians to Coordination to optimize workload and develop team capabilities.
• Ensure safety compliance and standards are being adhered to on any and all projects.

Technical Escalation & Troubleshooting

• Act as top-tier technical escalation for the most complex service or system issues.
• Provide remote and on-site support to resolve critical or unfamiliar problems.
• Collaborate with Field Operations to reinforce system standards and best practices.

Documentation & Knowledge Management

• Create and maintain all Knowledge Base (KB) articles, system playbooks, and how-to documentation related to their technology.
• Incorporate field findings and service insights into continuous documentation updates.

Project-to-Service Handoff Support

• Participate in Post Project Reviews (PPRs) and QA spot checks to verify system readiness.
• Validate accuracy of as-builts, programming, and documentation for long-term service success.
• Provide on-site training and coaching during live environments, guiding technicians through the processes.

Technician Development

• Conduct performance-based skill assessments to identify areas for growth.
• Contribute to training program evaluations to continuously improve development efforts.
• Promote a culture of continuous learning and technical excellence.

Collaboration & Cross-Technology Alignment

• Work with other Technology Specialists to develop and maintain shared standards across all technology stacks.
• Support Triage and Service teams by sharing insights, trends, and guidance on emerging system issues.
• Participate as an active member in the Technical Solutions Committee.

Customer Interaction

• Interface with customers when necessary for advanced escalations, training, knowledge transfer, or sales support.
• Represent the technical excellence of CEC in both service and project contexts.

Other Duties as Assigned.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS:

• 6+ years of experience within CEC or similar company.
• 3+ safety related certifications
• 3+ AV Industry certifications
• 1 AV Technology certification