Customer Care Specialist
| Verified Pay check_circle | Provided by the employer$75000 per year |
|---|---|
| Hours | Full-time |
| Location | Madison, Wisconsin |
About this job
Job Description
Join us at Tim O'Brien Homes, where you'll play a vital role in enhancing our homeowners' experience as a Customer Care Specialist. As part of our award-winning team, you'll be the key connection between our homeowners and construction team, ensuring a smooth warranty process and complete satisfaction. This is your opportunity to represent a company that leads in high-performance, energy-efficient homebuilding and has a consistent track record of customer satisfaction.
If you're ready to make a meaningful impact and grow with us, apply today!
$65,000 - $75,000 yearly + Bonus Opportunity
Responsibilities:
- Serve as the primary point of contact for homeowners, ensuring their questions and concerns are addressed promptly and professionally.
- Coordinate with the construction team to facilitate timely and efficient warranty service requests.
- Maintain accurate records of homeowner interactions and service requests to ensure seamless follow-up and resolution.
- Proactively communicate with homeowners to provide updates on service timelines and progress.
- Collaborate with team members to identify and implement process improvements that enhance the homeowner experience.
- Conduct follow-up calls to ensure homeowner satisfaction after service completion, fostering positive relationships.
- Assist in developing homeowner education materials to empower them with knowledge about their homes and maintenance best practices.
Qualifications:
- Excellent verbal and written communication and interpersonal skills
- Ability to work independently and with a team
- Ability to independently make accurate, timely decisions
- Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings
- Basic technology skills require the proficient use of a PC and a mobile smartphone
- Knowledge of Microsoft Windows and Outlook (email) is required, with the ability to learn web-based residential construction management systems
- Daily travel required
- Must possess a valid driver’s license
- Must be able to navigate uneven terrain and stairs and have the ability to stand for a prolonged period of time (4-6 Hours)
- Must be able to lift a maximum of 50 lbs to chest height
About Company
At Tim O’Brien Homes, we’re not just another homebuilder. We’re Wisconsin’s leader in High-Performance, Energy-Efficient Homebuilding, winner of 6 U.S. Department of Energy Housing Innovation Awards, and consistently ranked in the top tier nationally for customer satisfaction by AVID.
Why Tim O’Brien Homes?
Market leader in quality and energy efficiency
Award-winning customer experience
Supportive, winning culture that celebrates success and invests in your growth
This is your chance to be part of an elite team, represent a company and product you believe in, and get rewarded for winning.
Apply today. Bring your drive. Let’s win together
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